Return Policy
Core User Concerns Answered Directly
What counts as a valid adjustment request?
Any demand arising from personal preference mismatch or inherent merchandise detail defect counts valid, as long as goods keep original delivery condition completely.
What items cannot be adjusted freely?
Custom engraved works, limited batch exclusive pieces, complimentary bundled gifts, final-checkout confirmed non-adjustable goods.
Can I cancel my submitted request freely?
Uninspected, unprocessed requests support voluntary cancellation anytime without extra cost or record impact.
Who bears transit expense for adjustment?
Merchandise inherent flaw borne by official team; personal preference adjustment borne by applicant side uniformly.